1 hour ticket response
We are focused on providing a prompt and accurate solution to each tech support ticket sent by a client. Our experienced customer service technicians will review your problem and will offer you the best option. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average response time has proved to be 20 minutes.
A First–Rate Customer Care Service
Each member of our help desk staff has lots of years of experience in the shared services sphere and most of them have worked for us for at least five years. They all are eager to answer all your queries in the most efficient way possible.
An Easy–to–Browse Help Center
To help you find a quick tip on how to use a specific feature, we have incorporated a truly intuitive Help Center section in our Web Site Control Panel. You can browse through a vast selection of web hosting account management articles and website administration articles, consult our F.A.Q. library or check our instructional video tutorials.