Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • In the Web Site Control Panel you’ll find a comprehensive Help section featuring lots of instructional articles and frequently asked questions. They are contributed by our support team of knowledgeable techs. Just fill in your question and our smart system will return the most suitable answer.

  • Top quality support service
  • Video Tutorials

  • For all of you who prefer to find out how to sort out a frequently encountered problem by watching a training video, we’ve added a compilation of video tutorials to our Web Site Control Panel. All the instructional videos are concise and simple to follow. They offer step–by–step demonstrations of different site management techniques.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 client support service and a sixty–minute support ticket response time guarantee. Our professional customer service technicians will be online 24x7 to respond to your inquiries and to rectify any issue that you might come across. Just submit a trouble ticket from the Help Center and we will reply quicker than you can say Jack Robinson.