Customer Support Channels
A 60–Minute Ticket Response Guarantee
All your help requests will be attended to in no more than 60 minutes after the trouble ticket or e–mail was received. If your case calls for additional assistance from a server administrator, we will direct the support ticket or the email to the person on duty, without delay and will leave a note to let you know that more time will be required for discovering the best solution. Furthermore if you take advantage of the Administration Services package, all of the server management services included there will be carried out whenever you wish.
A First–Rate Tech Support Service
- We’ll be at your disposal 24/7 to answer any inquiries that you may have regarding our Web Site Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. If you also need help tackling server administration tasks, check out our Administration Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Section
We have equipped our Web Site Control Panel with a fully detailed knowledge base, which offers extensive explanations of all its features and functions. What’s more, we have shot in–depth video tutorials that will further demonstrate to you how to carry out a particular action or solve a regularly encountered issue. All the instructional articles and the video tutorials are easily reachable from every Web Site Control Panel section through the Videos and Help buttons in the top right corner.