The support that you will get from your shared hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you have some technical trouble with an existing account. Prompt and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual hosting supplier not from a reseller. When you purchase a hosting account from a company that does not own its servers and it can't access them right away, it's very likely that you'll wait for a day or two to get an answer to any question, which means that your web sites may remain offline for quite a while. Alternatively, a company which provides different means of communication and has a support staff available any time will assist you to right away and help you decrease or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are twenty-four-seven, so you can forget all about waiting for several days so as to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. In case you already have an account, you can open a support ticket on top of the other three options for contact. You'll be able to select the best way to contact us based on where you are or the device you use. We're able to assist you for almost any hosting-related question that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try our support services even before you aquire a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and common questions. Our representatives will help you pick the perfect plan or supply you with information about our servers, in order to check if the system requirements for your websites are met. In case you are an active customer, you'll also be able to get in touch with us via email or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that if you employ any of these two methods of correspondence, you'll get a response within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other service providers, even large ones, you are able to compare the response time considering that it ordinarily takes an entire day for them to address a ticket.

24/7 Customer Support in VPS

When you use our VPS services, you will not have to wait for more than 1 hour so as to get help for any kind of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all support tickets that you open from your billing Control Panel or email messages which you send to our tech support crew. We have local telephone numbers in a number of countries around the globe as well as a live chat service where we can easily assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the numerous methods of communication, so no matter what your question or problem is, there'll always be someone to help you out right away. In the event that you need assistance with third-party software, which you cannot deploy or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Hosting

When you get a dedicated server from our company, you'll be able to contact us at any time using several channels and the maximum time that you will have to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email message. If you have any general questions or you would like to find out about our services before you order, you can also employ our live chat or you can call one of the local numbers that we have in various countries around the globe. If you'd like to receive help with third-party software that you are unable to install or run effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.