In the event that you've ever had a shared hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for certain things it is better to talk to a live person on the phone than to exchange support tickets or e-mail messages. If you want to find out more about a particular service before you purchase it or if something small should be made, for example, it will be easier and a lot faster to do it real-time. If you're given the option to speak with representatives by phone, it is very likely that you're working with an actual website hosting supplier, not just a reseller. The level of support that you'll get by phone differs between different companies - from common issues to expert technical support. Typically most providers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are managed via electronic mail or tickets.

Phone Support in Shared Hosting

If you decide to buy one of our shared services, you will be able to connect with our customer support crew via phone for 14 hrs every day. We will help you choose the best package for your websites as we believe that it's better to discuss such issues with a live person. In case you already have an account, we will assist you with your sales/billing questions as well as general matters, even with some tech situations that do not need a lot of time or escalation to a system administrator as it'll be better to open a ticket for time-consuming issues and have the entire correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer feature live phone support for fourteen hours a day. In case you're not sure which package will be appropriate for your sites, you want to learn more about the package's specifications or you need any other kind of info about our services, you will be able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will help you. In case you currently own an account, you're able to contact us about sales and general matters, although we're usually able to assist with a multitude of tech issues as well. For entirely technical issues you'll need to employ our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option in case your issue can take more time to be solved or it needs to be escalated to our system administrators.