There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It is the least complicated channel of communication for different reasons. If no technical support staff member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy/paste extensive bits of information without worrying about misprints, and if a certain problem needs more time to be solved or a number of responses must be exchanged, all the information will be in the exact same location, so either party can always see the comments written by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which means that if you need to provide information or to follow instructions, you’ll have to use no less than 2 different admin dashboards and this number can grow in case you’d like to administer a number of domains. Moreover, lots of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

Our shared services feature an integrated support ticket system, which is included in our in-house built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in one place – invoices, files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with a couple of mouse clicks without leaving your Control Panel. In the meantime, you may choose a category and our system will present you with a variety of informational articles, which will give you more info and which may help you solve any specific problem before you actually open a ticket. We guarantee a response time of maximum 1 hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which implies that you won’t need another platform to contact our help desk staff – you can do it on the spot if you stumble upon a problem. Submitting a new ticket requires several clicks and finding an older one is just as easy. Using our intelligent search functionality, you can swiftly find any ticket that you’ve already submitted. You can open a ticket at any given time since our help desk staff members are working 24 hours a day and reply in no more than an hour, although it seldom takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about logging in and out of 2 or more platforms to fix a simple problem.