Irrespective of the fact that the hosting service supplied by the different companies is practically identical, each provider has got a personalized platform with its own tweaks and different ways to perform given tasks. In this case, an info-packed knowledge base will be very helpful both for persons with little to no practical experience and for technically knowledgeable users who will ultimately discover how given tasks are done, but will lose some time meanwhile. The objective of such a knowledge base is to help make the service fast and easy to use, saving users time and energy. The result is more gratified clients, since they can swiftly find the information they need, and less work for the customer care team representatives, because usually the vast majority of the questions and issues that customers have got are already listed in the knowledge base. Given that the articles are competently written and cover more things, you’ll be able to get to know more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

All shared services that we are offering feature an exhaustive knowledge base where you can find all you need to know with regards to your web hosting account. Whether you need to set up a brand new database, to forward a domain by means of an .htaccess config file or to create an email address on your PC or cellular phone, you can simply read our step-by-step help articles and all the information that you need will be there. When you visit a particular section of the Hepsia hosting Control Panel, you will see articles that are associated with the features that you can access through it. If you wish to check the complete list of articles and get familiar with all the features that Hepsia offers, or simply to read generic info about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our best to cover any obstacle that you could chance upon, but if you do not find the information that you are searching for, you can always touch base with us, as our client service team representatives are at your disposal 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature an elaborate online article library where you can find any info that you may require about our web hosting services or about the Hepsia hosting Control Panel that we use. We have created it based on the feedback that we have received from our customers through the years and, hence, our articles cover particular issues that you may face and present the very best way to fix them, for instance getting an HTTP 500 error message or being unable to send e-mail messages from your personal computer although you have the correct SMTP settings. The articles are available in each section of the Control Panel and you can consult them whenever you need. They can help you boost your knowledge not only about our services, but also about the hosting service as a whole, as they feature comprehensive instructions and general info such as what file permissions or cron jobs are.