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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A context menu will appear. It includes detailed info about all the actions that you can perform on that particular page. Each context menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich selection of how-to videos demonstrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you are looking for, take a glance at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual individuals and provides practical solutions. We regulary update our FAQ section with new questions & answers in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can touch base with our fantastic team of tech support engineers available 24x7x365 and ready to assist you with any problem. Each support ticket you send will be replied to in less than 1 hour (the average support ticket response time is only twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 256914

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com